Extract”By the end of the first day I realised that PMI offered more than just call centre training.  We worked a lot on our Portfolios of Evidence and then split into groups for activities that were really educational and enjoyable.

The first week’s theory was followed by practical experience in the simulator room. Very challenging at first, but with practice it became easier and more understandable.

The PMI facilitators were very good. I feel much more equipped and ready to take up a position in a real call centre.”

Jun 2017

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