Extract “The first day was relaxed and welcoming with our PMI facilitator inviting us all to introduce ourselves. Then the following day the hard work kicked in and I learned very quickly to work under pressure.

I learnt a lot more than just about call centres, with our course including marketing and other work-related topics. The second week was even more work. In practical situations we were taught how to handle calls and the proper way to speak to customers.

I am now ready to be a productive part of the working world. Thank you PMI.”

Jun 2017

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